Shipping Policy
At Wonder Klothes, we take extra care to ensure a swift dispatch of your order and provide our customers with a smooth delivery experience.
Logistics Partners:
- We partner with third party logistic service providers or logistic partners in order to effectuate product delivery.
- In some cases, we may also effectuate product delivery on our own without engaging logistic partners.
Serviceable Areas:
- We deliver our products all across India, however, there might be few areas where delivery cannot be undertaken.
- Please verify if deliveries can be carried out in your area by entering your pin code in a product page.
- If your entered pin code shows unserviceable, unfortunately we will not be able to process the order further.
International Shipping:
- Currently, our delivery area is limited within India. We do not provide international shipping as of now.
Order Tracking and Status:
- We (or the logistic partner) will email (please check your spam folder too) and/or Whatsapp you the name of the courier company and the tracking number(AWB) after your order has been dispatched. You can then track your order from the tracking link provided.
- Alternatively, you can also track your order from the “Track Order” page in the footer section of our website, by entering your Order Id or AWB No.
- Please note that AWBs get generated only when an order is shipped.
Dispatch Time:
- Orders are typically dispatched within 1-2 days excluding the date of placing the order.
- During festive or sale period order dispatch time might get delayed.
Delivery Timing:
- Your order should arrive within 3 to 10 working days from the dispatch date depending on your shipping location.
- Our delivery may be delayed during festive period(s) or due to logistical issues beyond our control or any other unforeseen circumstances.
- We shall be under no obligation to compensate the customer for any kind of delay in the dispatch and delivery of the order.
- Nevertheless, please let us know if you have not received your order in no less than 15 working days from the date you placed the order.
- Currently, we do not offer express shipping.
Undelivered Orders:
- The courier partner will make a maximum of 3 (three) attempts to deliver your order.
- If the customer/contact person is unavailable during the delivery attempts made by the courier partner, the order shall be cancelled. In such a case, refunds (applicable for prepaid orders only) will only be processed when the undelivered order reaches back to us.
- In order to receive the same order you will have to place a new order (provided the item is in stock).
Shipping and Delivery Charges:
- Currently, we offer free shipping for all orders.
- A Cash on Delivery(COD) Charge of ₹49 is applicable for orders that are NOT prepaid.
Transparent Pricing:
- There are absolutely no hidden costs attached to any order.
- The prices displayed in the product page are inclusive of all taxes.
- Other than the above mentioned charges (if applicable), no extra fees or charges are added to the product price.
- The total price mentioned at the payment page is the amount you pay for the particular order.
Please Note:
- Your purchase contract with Wonder Klothes is for personal use only, not for resale.
- Please provide accurate and complete details (including landmarks) when placing an order on the website for a smooth delivery experience. Billing and Shipping details cannot be changed once an order is placed.
- All orders depend upon product availability and our acceptance.
- Product prices and their availability may change at any time
- Placing an order is an offer to purchase; payment confirms the transaction (not applicable for COD orders).
- If the product(s) you ordered is unavailable, we might contact you for alternatives or cancellations.
- In case you receive damaged products or packaging, please refuse delivery at the doorstep and let us know.
- All delivery related issues need to be raised within 24 hours of order delivery. After that, we cannot provide a resolution.