Privacy Policy
Your privacy is of utmost importance to us. We believe maintaining your trust and confidence is key to our success.
Therefore, the purpose of this Privacy Policy (“Privacy Policy” / “Policy”), as amended from time to time, is to give you an understanding on how we intend to collect, store, transfer, disclose, process and use the information you provide to us through our website (collectively known as “Platform”) or interact with us through other means, such as email or social media.
We strive to take reasonable care in the protection of information we receive during your use of the Platform. As used in this Privacy Policy, terms such as “we” or “our” or “us” or “Company” refer to Wonderknit Enterprise.
This Privacy Policy may be subject to further changes including as may be warranted by change in law. We therefore request you to go through our Privacy Policy frequently to be updated with changes incorporated from time to time. By accessing or using our website, you consent to the practices described in this Privacy Policy.
1) APPLICABILITY
The terms of this Privacy Policy are applicable to anyone using the website or platform, from whom we collect Personal Information (as defined below).
2) INFORMATION WE COLLECT
The information we collect can be classified under two categories:
(a) Personal Information: This includes information that can be used to identify you, such as
- Contact Information: Name, email address, phone number, shipping and billing addresses.
- Account Information: Username, password, and other account-related information.
- Order Information: Order history, purchase history, and payment information (credit/debit card details, billing address).
- Demographic Information: Date of birth, gender, location (city, state).
(b) Non-Personal Information: Information about how you use our website, such as:
- Browsing History: Pages visited, products viewed, and search terms used.
- Device Information: IP address, browser type, operating system, and other device-specific information.
3) COLLECTION OF PERSONAL INFORMATION
We collect personal information directly from you, i.e., when you provide it to us. It can be through our website, such as when you create an account, place an order, contact customer support, or subscribe to our newsletter. If you take advantage of special services offered by us, we may collect other personal information about you. This information is not associated with your personally identifiable information and cannot be linked to you personally.
4) USE AND PROCESSING OF PERSONAL INFORMATION
We may use your personal information for the following purposes:
- To fulfill orders and process payments.
- To provide customer support by responding to your queries and fulfilling your requests for information regarding our products and services.
- To personalise your experience on our website and provide you with relevant product recommendations.
to deal with requests, enquiries and complaints, customer services and related activities.
- To improve our website and services.
- To conduct market research, analyse user trends and website traffic.
- To send you marketing communications, such as newsletters and promotional offers (with your consent).
- To send important information regarding the Platform, changes in Platform Terms & Conditions, policies and/or other administrative Information
- To prevent fraud and comply with legal obligations.
- To respond to the judicial process and to provide information to law enforcement agencies or as permitted by law.
5) DISCLOSURE OF PERSONAL INFORMATION
Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. However, we may need to share your information with the following third parties:
- Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as shipping, payment processing, marketing, and data analytics.
- Business Partners: We may share your information with our business partners, group companies and affiliates for joint marketing or promotional purposes. We may also disclose or transfer your personal information to another third party as a part of reorganisation or a sale of the assets or our business to such third party. Such third parties will have the right to continue to use the personal information you provide to us.
- Legal and Safety: We may disclose your information to law enforcement or to any third party that makes a legally compliant request for its disclosure or when we believe disclosure is necessary to protect our rights, prevent harm, or comply with legal obligations.
6) UPDATING INFORMATION
You will have the ability to access and edit the Personal Information you provide us. You may change any of your Personal Information by accessing through your login and password. We would request you to promptly update your personal information, if it changes.
7) COOKIES
We use “Cookies” on certain pages of the Platform to help analyse your web page flow and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We may also use cookies to collect non-personal information from you that saves your time while using our website. It helps us identify who you are, which pages you visited and what links you clicked on and track and target your interests in order to provide a customised experience. We may also use cookies to serve advertising banners to you. These banners may be served by us or by a third party on our behalf. These cookies will not contain any personal information.
Most “Cookies” are “Session Cookies”, meaning that they are automatically deleted from your hard drive at the end of a session. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our website and may make parts of our website non-functional or inaccessible. We recommend that you leave them turned on to have a better experience of using our website. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by applicable law in India.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
8) OTHER TRACKING DEVICES
We may use other industry standard technologies like pixel tags and web beacons to track your use of our platform pages and promotions, or we may allow our authorized third party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images that may be placed on certain pages on our Platform, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a non-personally identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our platform, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our authorized third party service providers /affiliates and/or marketing partners for the same purposes.
9) ADVERTISEMENTS AND THIRD-PARTY WEBSITES
We may use third-party service providers to serve advertisements on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. No personally identifiable information is collected or used in this process. They have no information about the name, phone number, address, email address, or any personally identifying information about the user.
Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read their privacy policies before sharing any personal information with them.
10) DATA STORAGE AND RETENTION
We may choose to host data on servers located outside of India. You authorize us to store, transfer, share, part with your personal information and/or non-personal information, across borders and from your country and jurisdiction to any other countries and jurisdictions across the world (including India), with our affiliates/agents/third party service providers/partners and other agencies for purposes specified under this Policy or as may be required by law.
We will retain your information for as long as necessary to fulfill the purposes as set in the “Use and Processing of Personal Information”, except as required by law.
11) SECURITY PRACTICES AND PROCEDURES
The security of your personal Information and/or financial Information is important to us. We strive to ensure the security, integrity and privacy and to protect your personal information and/or financial information against unauthorised access or unauthorised alteration, disclosure or destruction.
You can access your personal Information on our platform through your login credentials. We recommend that you do not share your password with anyone. In addition, your personal information resides on a secure server that only selected personnel and contractors have access to.
We are not responsible for any breach of security or for any actions of any third parties that receive your personal information. We are not liable for any loss or injury caused to you as a result of you providing your personal information to third-party websites, even if links to such third-party websites are provided on the platform.
We take reasonable measures to protect your information from unauthorised access, use, and disclosure. However, please understand that no method of transmission over the internet or method of electronic storage is 100% secure and that we cannot provide any absolute assurance regarding the security of your personal information and/or financial information submitted to us. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by any unauthorised access in relation to your personal information. You are strongly advised to exercise discretion while providing personal and financial Information while using the services given that the internet is susceptible to security breaches. In the event of any breach of your personal information, we will notify you of it by email and will restore the integrity of the data system.
Notwithstanding anything contained in this privacy policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your data or information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Disclaimer: We urge you to be careful with very sensitive information and do not share it with any third party claiming to be related to the brand/company on separate emails/phone calls etc. We disclaim any and all liabilities towards any such claims that have arisen due to your own negligence or willful misconduct and take no responsibility for the same.
12) CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13. We strongly recommend that children between the ages of 13 and 18 ask for their parent’s or guardian’s permission before viewing our website. We do not knowingly collect personal information from children under 18.
13) YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we have collected about you.
- Correction: You can update or correct any inaccuracies in your personal information.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe link in the emails or by contacting us directly.
To exercise these rights, please log in to your account or contact us at support@wonderklothes.com.
14) CONTACT US
If you have any questions about this Privacy Policy or iIf you have any reason to believe that we or any company associated with us has misused any of your personal information please contact us immediately and report such misuse. Please contact us at:
Email: support@wonderklothes.com
Mobile: +91 79805 92449
Contact Hours: 10 am to 7 pm (Monday - Friday)
Address: 11/3, Ground Floor, G.T. Road (South), Howrah, West Bengal - 711101