Cancellation Policy

Although we do not want you to cancel your order(s) but if you wish to, we offer free cancellations until the order has been dispatched.

Cancellation Initiation Process:

• Orders can only be cancelled by logging in to your account. Use the same email id used during checkout.
• Tap on "Orders" and click on the specific order you want to cancel and cancel it. Please choose the cancellation reason if requested. 

Partial Cancellation:

• You cannot cancel any specific product(s) inside a particular order.
• If you wish to do so, the entire order i.e. all the products purchased through the same cart, needs to be cancelled.

Order Modification:

• Similar to partial cancellation, orders once placed cannot be modified. It means that you cannot add or cancel any products from your order after it has been placed.
• In case you want to modify it, the entire order needs to be cancelled.

Undoing Cancellation:

• Once a cancellation request of an order is placed it cannot be undone. Don’t worry, just order again.

Refund Processing Time for Cancellations:

• Refund will be processed (only applicable for prepaid orders) within 1-2 working days from the date of receiving the order cancellation request.
• It might take 5-7 working days for the refund amount to reflect in your account after your refund has been processed.

Refund Amount and Destination for Cancellations:

• 100% of the final amount paid for the particular order will be refunded for cancelled orders before dispatch to the original payment method.

 

Please Note

• You will be notified when your order is shipped or dispatched.
• If you want to cancel an order after it has been dispatched please contact us.
• You should receive an order cancellation request approval/disapproval via email.
• Refund for cancelled orders is only applicable for prepaid orders.